Refund Policy

We want you to feel confident when purchasing from OLIVER COVEY. If your item arrives damaged, incorrect or does not meet expectations, you may be eligible for a replacement or refund in accordance with the policy below.

1. Eligibility for Refunds

Refunds may be offered in the following situations:

• You received the wrong product
• Your item arrived damaged or defective
• Your order did not arrive due to an issue on our side or the carrier’s side

2. Return Conditions

To qualify for a return, the item must be:

• Unused and in its original condition
• Returned with all packaging and included materials
• Sent back within a reasonable timeframe after delivery

3. Non-Refundable Items

We cannot offer refunds on:

• Products damaged after delivery
• Items lost or stolen after successful delivery confirmation
• Any product returned in used or altered condition

4. Refund Processing Time

After we receive and inspect your return, approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Contact

For refund inquiries or to submit a claim, contact us at:
contact@olivercovey.com